Help center
Quick answers, and a way to reach us if you need more.
What photos should I upload?
3 to 10 recent, sharp, well-lit photos of just you, looking at the camera, with your whole face visible. Different days, outfits and backgrounds help. No sunglasses, hats, filters or group shots. A waist-up photo is optional and helps with outfits.
How long does it take?
Basic orders are usually ready within 2 hours, Professional within 30 minutes and Executive within 15 minutes. We email you as soon as your headshots are ready, so you can close the page.
Some of my headshots don't look like me. Is that normal?
Yes. AI isn't perfect, so every batch has a few misses. Pick the ones that look like you as your keepers; new photos you create are based on them. If none look like you, the cause is almost always the selfies, and Professional and Executive orders include a free redo with new selfies.
What are credits?
Each credit makes one new photo in any outfit and backdrop, or retouches one photo (a better smile, softer lighting, fixing stray hairs and so on). Retouches keep the original.
What happens to my selfies?
They're used only to create your headshots, never sold or used to train models for anyone else, and deleted within 30 days. Your finished headshots stay in your account until you ask us to delete them. See our privacy policy.
Can I use my headshots commercially?
Yes. They're yours to use on LinkedIn, your website, résumés, press and marketing. See our terms.
How do refunds work?
If none of your headshots work for you, contact us and we'll refund you in full.
Contact support
We usually reply within a day.
Thanks, we've got your message and will reply by email.